Fit 4U Terms of Service

1. Introduction

Overview

Welcome to Fit 4U, your boutique fitness studio specializing in personal and small group training. At Fit 4U, we are committed to providing a personalized and engaging fitness experience to help you achieve your health and wellness goals. These Terms and Conditions govern your use of our services, facilities, and website. By accessing or using any part of our services, you agree to comply with and be bound by these Terms and Conditions.

Purpose of the Terms and Conditions

The purpose of these Terms and Conditions is to outline the rules and guidelines for using Fit 4U's services and facilities. They are designed to ensure a safe, respectful, and enjoyable environment for all members and users. By establishing clear expectations and responsibilities, we aim to enhance your overall experience at Fit 4U and protect the rights and interests of all parties involved. Please read these Terms and Conditions carefully before using our services, as they contain important information about your legal rights and obligations. If you do not agree with any part of these Terms and Conditions, you should not use our services.

2. Definitions

Key Terms

• Fit 4U: Refers to the boutique fitness studio offering personal and small group training services, including its website, facilities, and all associated services.
• Member: An individual who has signed up for a membership with Fit 4U and is entitled to use the facilities and services as per the membership plan.
• User: Any person who uses the Fit 4U website, facilities, or services, including both members and non-members.
• Services: All offerings provided by Fit 4U, including but not limited to personal training, group classes, fitness assessments, and any other related activities.
• Facilities: The physical locations operated by Fit 4U, including all equipment, amenities, and spaces available for use by members and users.
• Trainer: A certified fitness professional employed or contracted by Fit 4U to provide personal training and group classes.
• Session: Each session equates to one hour of training with a personal trainer. The exception is Whole-Body EMS, which is limited to 20 minutes per session, with a maximum of two sessions per week.
• Website: The official Fit 4U website, accessible at [Fit 4U's URL], which provides information about services, memberships, booking, and other related content.
• Membership Plan: The specific package or plan selected by a member, detailing the services and benefits available to them, as well as the associated costs and duration.
• Class Booking: The process by which members and users reserve a spot in a group class offered by Fit 4U.
• Cancellation Policy: The rules and guidelines governing the cancellation of booked classes or services, including any associated fees or penalties.
• Health and Safety Guidelines: The protocols and recommendations provided by Fit 4U to ensure the well-being and safety of all members and users while using the facilities and services. Interpretations
• Singular and Plural: Words in the singular include the plural, and vice versa, unless the context clearly indicates otherwise.
• Gender: Words implying any gender include all genders.
• Headings: The headings used in these Terms and Conditions are for convenience only and do not affect the interpretation of the document.
• Including: The word "including" means "including without limitation."
• Written Notice: Any reference to "written notice" includes electronic communications, such as emails, provided they are sent to the appropriate contact addresses specified by Fit 4U.
• Reasonable Time: Any reference to a "reasonable time" means a timeframe that is fair and appropriate under the given circumstances, as determined by Fit 4U.

3. Acceptance of Terms

Agreement to Terms

By accessing or using any of Fit 4U's services, facilities, or the website, you agree to comply with and be bound by these Terms and Conditions. This agreement applies to all users, including members, non-members, and visitors. If you do not agree with any part of these Terms and Conditions, you must not use our services.

When you sign up for a membership or any service with Fit 4U, you explicitly acknowledge that you have read, understood, and agreed to these Terms and Conditions. Your continued use of our services constitutes your acceptance of any changes or updates to these Terms and Conditions.

Changes to Terms

Fit 4U reserves the right to modify, update, or change these Terms and Conditions at any time. Any such changes will be effective immediately upon being posted on our website or otherwise communicated to you. It is your responsibility to review these Terms and Conditions periodically to stay informed of any updates.

By continuing to use our services after any changes to the Terms and Conditions have been posted or communicated, you signify your acceptance of the revised Terms and Conditions. If you do not agree to the new or modified Terms and Conditions, you must discontinue using Fit 4U’s services and facilities. If you have any questions or concerns about these Terms and Conditions, please contact Fit 4U’s reception desk for clarification before using our services.

4. Services Provided

Description of Services

Fit 4U offers a range of personalized fitness services designed to meet the diverse needs of our members. Our services include:

Personal Training Packages:

1. Go Pro
   • Personal Trainer: We strive to provide you with a dedicated personal trainer, but unforeseen circumstances may necessitate assigning another trainer of comparable experience.
   • Scheduling: Sessions can be scheduled at your convenience, several times a day, weekly, or sporadically. Cancellations or rescheduling must be made at least 24 hours in advance to avoid forfeiture and charges.
   • Opening Hours: Sessions can be booked from 07:00 to 21:00 on weekdays and 09:00 to 18:00 on Saturdays. The gym is closed on major holidays such as Christmas, Easter, and the weeks surrounding August 15th. However, arrangements can be made to train during these times upon agreement with your trainer.
   • Force Majeure: In the event of circumstances that require you to pause your training, you may resume your sessions within three years from the date of purchase.
   • Refunds and Reassignment: No refunds will be issued for personal training sessions, including relocation, illness, or unused sessions. Training sessions are personal services and cannot be transferred or reassigned to another individual.
2. Fitness Addict
   • Session Definition: Similar to Go Pro, each session equates to one hour of training with a personal trainer.
   • Scheduling: Sessions must be consumed within one year. Booking is available between 11:00 and 21:00 on weekdays and 09:00 to 15:00 on Saturdays.
3. Programs 4U
   • Description: Members choose from various specialized programs such as CustomFit, Aegean Harmony, Silver Strength, etc.
   • Session Validity: Sessions are valid for one week. For example, if you purchase 12 sessions (3 sessions a week), you must use them within the specified week, or they will be forfeited.
   • Scheduling: Members can book one session or hour per day, with a maximum of 6 hours a week.
4. Mix and Match
   • Description: Members can choose multiple disciplines such as self-defense, Pilates, Tai Chi, etc.
   • Session Validity: Sessions are valid for one week. For example, if you purchase 12 sessions (3 sessions a week), you must use them within the specified week, or they will be forfeited.
   • • Scheduling: Members can book one session or hour per day, with a maximum of 3 hours a week. Programs and Disciplines:

Eligibility

Fit 4U’s services are available to individuals who meet the following criteria:

• Age Requirement: Members must be at least 18 years old. Minors aged 16-17 may join with parental consent and under specific conditions.
• Health Clearance: Members must ensure they are medically cleared to engage in physical exercise. Fit 4U reserves the right to request a medical certificate if deemed necessary.
• Compliance with Terms: Members must agree to and comply with Fit 4U’s Terms and Conditions, including health and safety guidelines, and code of conduct.

5. Payment

Fees and Payment Terms

• Fees: Membership fees vary based on the chosen package and any additional services selected. Detailed pricing information is available on the Fit 4U website or by contacting our reception desk.
• Payment Terms: Membership fees must be paid in full at the time of enrollment. We accept various payment methods, including credit cards, debit cards, and bank transfers. Monthly installment plans are available for all packages.
• Additional Fees: Any additional services, such as special classes or one-on-one sessions not included in the package, will incur extra charges.

Renewal and Cancellation Policies

• Renewal: Memberships can be renewed automatically or manually, depending on the chosen package. Members will receive a reminder notification prior to the renewal date.
• Automatic Renewal: If you have opted for automatic renewal, your membership will renew at the end of the term, and the associated fees will be charged to your designated payment method.
• Manual Renewal: If you have opted for manual renewal, you must renew your membership before the end of the term to avoid any interruption in services.
• Cancellation: Members can cancel their membership at any time by providing written notice to Fit 4U.
• Notice Period: A minimum notice period of 30 days is required for cancellation.
• Early Termination Fees: Depending on the membership package, early termination fees may apply if you cancel before the end of the agreed term.

Refund Policy

• No Refunds: Fit 4U does not issue refunds for personal training sessions or memberships, including for reasons such as relocation, illness, or unused sessions.
• Non-Transferable: Memberships and training sessions are personal services and cannot be transferred or reassigned to another individual.

6. User Responsibilities

Personal Conduct

• Respectful Behavior: Members and users must conduct themselves in a respectful and courteous manner at all times. Disrespectful, abusive, or disruptive behavior will not be tolerated.
• Attire: Appropriate fitness attire and footwear must be worn at all times. Fit 4U reserves the right to deny access to anyone not dressed suitably.
• Personal Belongings: Members are responsible for their personal belongings. Fit 4U is not liable for any lost, stolen, or damaged items.
• Substance Use: The use of alcohol, illegal drugs, or any performance-enhancing substances is strictly prohibited within Fit 4U facilities.

Use of Facilities

• Access: Members must use their membership cards or provide identification upon entry. Unauthorized access or sharing of membership cards is prohibited.
• Equipment: Members must use the equipment responsibly and as intended. Misuse of equipment can lead to injury and damage. Report any malfunctioning or damaged equipment to the staff immediately.
• Cleanliness: Members are expected to maintain cleanliness within the facilities. Wipe down equipment after use, dispose of trash properly, and use provided lockers for personal items.
• Reservations: Certain areas or equipment may require reservations. Members must adhere to the booking rules and respect the time slots allotted to them.

Health and Safety

• Health Clearance: Members must ensure they are medically cleared to engage in physical exercise. Fit 4U reserves the right to request a medical certificate if deemed necessary.
• Injury Reporting: Any injuries or health issues experienced during a session must be reported to a trainer or staff member immediately.
• Compliance with Guidelines: Members must follow all health and safety guidelines provided by Fit 4U, including those related to equipment use, hygiene, and emergency procedures.
• Health Protocols: Members must adhere to any additional health protocols implemented to mitigate the spread of contagious diseases. This may include wearing masks, maintaining social distancing, and adhering to capacity limits.
• Emergency Procedures: Members should familiarize themselves with the emergency exits and procedures.

In case of an emergency, follow the instructions of Fit 4U staff promptly and calmly. These guidelines ensure that all members and users can enjoy a safe, respectful, and clean environment while using Fit 4U’s facilities and services. Adhering to these responsibilities helps maintain a positive and effective fitness community for everyone.

7. Intellectual Property

Ownership of Content

All content provided on the Fit 4U website, including but not limited to text, graphics, logos, images, audio clips, video clips, software, and other materials, is the property of Fit 4U or its content suppliers and is protected by Greek and international copyright, trademark, and other intellectual property laws. The compilation of all content on this site is the exclusive property of Fit 4U and is protected by copyright laws.

User-Generated Content

1. Ownership and License: By submitting, posting, or displaying any content (including but not limited to reviews, comments, photos, and videos) on or through Fit 4U’s services, you grant Fit 4U a perpetual, irrevocable, worldwide, royalty-free, non-exclusive license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such content in any media. You retain ownership of all rights, title, and interest in and to your user-generated content.
2. Responsibility: You are solely responsible for the content you submit, post, or display on or through Fit 4U’s services. By doing so, you represent and warrant that you own or have the necessary rights, licenses, consents, and permissions to use and authorize Fit 4U to use all patent, trademark, trade secret, copyright, or other proprietary rights in and to any and all such content.
3. Prohibited Content: You agree not to submit, post, or display any content that is illegal, offensive, defamatory, infringing, obscene, or otherwise objectionable. Fit 4U reserves the right, but not the obligation, to remove any user-generated content that violates these terms or is otherwise deemed inappropriate.

Restrictions on Use

1. Personal Use: Fit 4U grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Fit 4U website and services for personal, non-commercial use only. Any other use requires prior written permission from Fit 4U.
2. Prohibited Actions: You agree not to:
   • Modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from Fit 4U’s website or services.
   • Use any data mining, robots, or similar data gathering and extraction tools.
   • Attempt to gain unauthorized access to any portion or feature of the website, or any other systems or networks connected to the website or to any Fit 4U server.
   • Probe, scan, or test the vulnerability of the website or any network connected to the website, nor breach the security or authentication measures on the website or any network connected to the website.
   • Use any device, software, or routine to interfere or attempt to interfere with the proper working of the website or any transaction conducted on the website, or with any other person’s use of the website.
3. Trademarks: Fit 4U’s trademarks and trade dress may not be used in connection with any product or service that is not Fit 4U’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Fit 4U. All other trademarks not owned by Fit 4U or its subsidiaries that appear on this site are the property of their respective owners. By adhering to these terms, you help protect Fit 4U’s intellectual property rights and ensure that all users can enjoy and benefit from our services in a fair and legal manner.

8. Liability and Disclaimers

Limitation of Liability

To the maximum extent permitted by applicable law, Fit 4U, its affiliates, directors, officers, employees, agents, contractors, interns, suppliers, service providers, or licensors shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of Fit 4U’s services or any products procured using the services, or for any other claim related in any way to your use of the services or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the services or any content (or product) posted, transmitted, or otherwise made available via the services, even if advised of their possibility.

No Warranties

Fit 4U provides its services "as is" and "as available," without any warranty or condition, express, implied, or statutory. Fit 4U specifically disclaims any implied warranties of title, merchantability, fitness for a particular purpose, and non-infringement. Fit 4U does not guarantee that the services will always be secure, uninterrupted, timely, error-free, or meet your requirements or expectations. Fit 4U makes no warranty or representation regarding the accuracy, reliability, quality, or availability of any services or products, or that any defects or errors in the services will be corrected.

Indemnification

You agree to indemnify, defend, and hold harmless Fit 4U and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third party. By agreeing to these terms, you acknowledge and accept the limitations of liability and disclaimers, understanding that Fit 4U strives to provide a safe and high-quality service but cannot guarantee absolute perfection or foresee every potential issue. Your commitment to indemnification helps ensure that Fit 4U can continue to offer its services without undue legal risks.

9. Booking and Cancellation Policies

Booking your training sessions

1. Scheduling: Members can schedule classes and training sessions through the Fit 4U website, or by contacting our reception desk. Availability of classes and trainers is on a first-come, first-served basis.
2. Advanced Booking: To secure your preferred times, we recommend booking your classes and training sessions in advance. You may pre-book your sessions on our site when purchase your sessions.
3. Confirmation: Upon booking a class or session, you will receive a confirmation email or notification. Please ensure your contact details are up-to-date to receive these notifications.
4. Waitlist: If a class or session is fully booked, you may join the waitlist. Should a spot become available, you will be notified and automatically enrolled in the class or session.

Cancellation and No-Show Policies

1. Cancellation Policy:
   • Notice Period: Cancellations must be made at least 24 hours in advance of the scheduled class or session. This allows other members the opportunity to book the spot.
   • How to Cancel: Cancellations can be made through the Fit 4U website, or by contacting reception desk. You will receive a confirmation of your cancellation.
   • Late Cancellations: If you cancel within 24 hours of the scheduled time, the session will be forfeited and deducted from your package.
2. No-Show Policy:
   • Definition: A no-show occurs when a member fails to attend a scheduled class or session without prior cancellation.
   • Consequences: No-shows will result in the session being forfeited and deducted from your package. Repeated no-shows may result in restrictions on your ability to book future sessions.
3. Emergency Cancellations:
   • In the event of an emergency or unforeseen circumstance preventing you from attending a scheduled session, please contact Fit 4U reception desk as soon as possible. We may consider waiving the cancellation fee on a case-by-case basis.
4. Class Rescheduling:
   • Rescheduling Policy: You may reschedule a class or session up to 24 hours in advance without penalty. Rescheduling within 24 hours of the session will be treated as a late cancellation.
   • Procedure: To reschedule, use the Fit 4U website, or contact reception desk.

10. Health and Medical Disclaimer

Health Requirements

1. Medical Clearance: Before participating in any fitness program or using Fit 4U’s facilities, members must ensure they are medically cleared to engage in physical exercise. It is strongly recommended that you consult with a healthcare provider prior to starting any new fitness regimen, especially if you have any pre-existing health conditions or concerns.
2. Health Declaration: By using Fit 4U’s services, you declare that you do not have any medical condition that would make your use of the services inappropriate. You agree to inform Fit 4U immediately if your medical condition changes.
3. Responsibility: Members are responsible for monitoring their own physical condition throughout their use of Fit 4U’s services. You agree that you will not participate in any activity beyond your capabilities and will follow any safety instructions provided by Fit 4U trainers and staff.
4. Emergency Contact: Members must provide Fit 4U with an emergency contact person and any relevant medical information that may assist in the event of a medical emergency.

Medical Advice Disclaimer

1. General Information: The content provided by Fit 4U, including text, graphics, images, and other material contained on the website or communicated through trainers, is for informational purposes only. This content is not intended to be a substitute for professional medical advice, diagnosis, or treatment.
2. Consultation with Healthcare Providers: Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition or treatment before undertaking a new health care regimen, and never disregard professional medical advice or delay in seeking it because of something you have read on the Fit 4U website or received from Fit 4U staff.
3. No Medical Liability: Fit 4U trainers and staff are not licensed medical professionals. They cannot diagnose health problems or prescribe treatments. Any advice or information provided by Fit 4U regarding exercise, fitness, nutrition, or wellness is not intended as a substitute for professional medical advice, diagnosis, or treatment.
4. Assumption of Risk: By participating in Fit 4U’s fitness programs and using the facilities, you acknowledge and accept that physical exercise involves inherent risks, including the risk of injury. You voluntarily assume all risks associated with physical activity and agree that Fit 4U will not be liable for any injuries, health conditions, or other issues that may arise from your participation in the fitness programs.

By adhering to these health and medical disclaimers, members can ensure they engage in Fit 4U’s services safely and responsibly, prioritizing their health and well-being.

11. Code of Conduct

Member Behavior

Respectful Environment: All members are expected to maintain a respectful and courteous demeanor towards fellow members, trainers, and staff. Any form of harassment, discrimination, or abusive behavior will not be tolerated.

Attire and Hygiene: Members must wear appropriate fitness attire and footwear while using the facilities. Personal hygiene is essential; members are expected to use deodorant and ensure cleanliness to maintain a pleasant environment for everyone.

Use of Equipment: Members should use all equipment as intended and follow any instructions provided by Fit 4U staff. Equipment must be cleaned after use with the provided disinfectant wipes. Report any damaged or malfunctioning equipment to the staff immediately.

Personal Belongings: Members are responsible for securing their personal belongings in the provided lockers. Fit 4U is not liable for any lost, stolen, or damaged items.

Noise Levels: Members should keep noise levels to a minimum to avoid disturbing others. Use of mobile phones is restricted to designated areas, and phone conversations should be kept brief and quiet.

Class Etiquette: Arrive on time for classes and training sessions. Late arrivals may not be allowed to join the class to avoid disruption. Follow the instructor’s guidance and participate actively and respectfully.

Substance Use: The use of alcohol, illegal drugs, or performance-enhancing substances is strictly prohibited within Fit 4U facilities. Members suspected of being under the influence will be asked to leave immediately.

Guest Policy: Members may bring guests only with prior approval and must ensure their guests adhere to Fit 4U’s code of conduct and policies.

Disciplinary Actions

Warnings: Members who violate the code of conduct may receive a verbal or written warning from Fit 4U staff. Warnings are documented and considered when assessing further disciplinary actions.

Suspension: Repeated violations or serious breaches of conduct may result in suspension of membership privileges. The length of the suspension will be determined by the severity of the violation and will be communicated in writing.

Termination: Fit 4U reserves the right to terminate a member’s membership without refund for severe or repeated violations of the code of conduct. Termination will be communicated in writing, and the member will be required to leave the premises immediately and will be prohibited from returning.

Appeal Process: Members have the right to appeal any disciplinary action by submitting a written appeal to Fit 4U management within seven days of the action being taken. The appeal will be reviewed, and a decision will be communicated in writing within 14 days.

Legal Action: In cases involving illegal activities or threats to the safety of members, staff, or the facility, Fit 4U reserves the right to take appropriate legal action.

12. Termination of Membership

Grounds for Termination

Fit 4U reserves the right to terminate a membership for any of the following reasons:

Violation of Terms and Conditions: Breaching any of the terms and conditions set forth in this agreement, including the code of conduct, booking, and cancellation policies. Non-Payment: Failure to pay membership fees or any other charges owed to Fit 4U in a timely manner. Abusive Behavior: Engaging in abusive, threatening, or discriminatory behavior towards other members, trainers, or staff.

Health and Safety Violations: Compromising the health and safety of oneself or others, including not adhering to health requirements or medical advice disclaimers. Illegal Activities: Participation in any illegal activities within Fit 4U facilities or while using Fit 4U services.

Process of Termination

Notice of Termination: Fit 4U will provide written notice of the termination, detailing the reasons for the termination and the effective date.

Immediate Termination: In cases of severe misconduct, illegal activities, or threats to health and safety, termination may be immediate, and the member will be required to leave the premises immediately.

Appeal Process: Members have the right to appeal a termination by submitting a written appeal to Fit 4U management within seven days of receiving the termination notice. The appeal will be reviewed, and a decision will be communicated in writing within 14 days.

No Refund Policy: Terminated memberships are not eligible for refunds, including for unused sessions or fees already paid.

13. Governing Law and Dispute Resolution

Applicable Law

These Terms and Conditions, and any separate agreements whereby we provide you services, shall be governed by and construed in accordance with the laws of Greece.

Dispute Resolution Mechanism

Initial Resolution: Any disputes arising out of or relating to these Terms and Conditions or the use of Fit 4U’s services should first be addressed informally by contacting Fit 4U customer service.

Mediation: If the dispute cannot be resolved informally, the parties agree to submit the dispute to mediation before a mutually agreed-upon mediator in Greece. Each party will bear its own costs associated with the mediation.

Arbitration: If mediation fails to resolve the dispute, the parties agree to submit the dispute to binding arbitration in Greece, in accordance with the rules of the Hellenic Chamber of Commerce and Industry. The decision of the arbitrator will be final and binding on both parties.

Court Jurisdiction: If arbitration is not available or enforceable, the parties agree that the courts of Greece will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation (including non-contractual disputes or claims).

14. Miscellaneous

Severability

If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions. Such a determination shall not affect the validity and enforceability of any other remaining provisions.

Entire Agreement

These Terms and Conditions, along with any documents expressly incorporated by reference, constitute the entire agreement between you and Fit 4U with respect to the use of our services and facilities. This agreement supersedes all prior or contemporaneous communications and proposals, whether oral or written, between you and Fit 4U (including, but not limited to, any prior versions of the Terms and Conditions).

Contact Information

For any questions or concerns regarding these Terms and Conditions, or for any other inquiries, please contact us at:

Fit 4U
⚿ Address: Danaidon 1, Chalandri 15232
✉ Email: fitness@fit4u-chalandri.gr
☏ Tel: +30 211-1829777

15. Changes to Terms and Conditions

Notification of Changes

Fit 4U reserves the right to update, change, or replace any part of these Terms and Conditions at our sole discretion. Any changes will be posted on our website and, where appropriate, notified to you by email. It is your responsibility to check our website periodically for updates. Your continued use of or access to our services following the posting of any changes constitutes acceptance of those changes.

Effective Date of Changes

Unless otherwise specified, any changes to these Terms and Conditions will be effective immediately upon posting to our website. The date of the most recent revisions will be indicated at the top of the Terms and Conditions page.

These terms of service are effective from the 1st of June 2024.